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Frequently Asked Questions

Everything about our handmade gemstone jewelry, metals, sizing and orders.

Are your gemstones natural?

Yes. We work with natural gemstones and minerals. Every stone is unique, so its color, pattern and size may differ slightly from the photos, which is part of what makes your piece one of a kind.

Is every piece really handmade?

Yes. Each design is carved in wax, cast in our own casting studio and then set, polished and finished by hand.

Which metals can I choose?

Our designs are made in sterling silver 925 or 14K gold. Choose your metal on the product page before you add the piece to your cart.

Why can the final weight vary?

Each piece is cast individually, so its final weight can differ slightly from the estimate. If you would like a lighter or heavier version of a design, contact us and we can adjust it at the wax stage.

Are your pieces made to order?

Many of our pieces are made to order in the metal you choose. We will confirm the expected production time when you place your order.

Can you make a custom piece for me?

Yes. We design one-of-a-kind pieces from your idea, your sketch or your own stone. Visit our Custom Jewelry page to get started.

How do I find my ring size?

Use our Ring Size & Jewelry Care Guide to measure your finger at home, or measure a ring that already fits you well.

How should I care for my jewelry?

Remove your jewelry before swimming, bathing or using cleaning products, and store each piece separately. Softer stones such as opal, turquoise and moonstone need extra care. Read our full care guide.

Where do you ship?

The shipping options and costs available for your address are shown at checkout.

Can I cancel or return an order?

Cancellations and returns follow Israeli consumer protection law. Pieces made especially for you, such as custom designs, cannot be cancelled once production has started, unless they arrive damaged or defective. Please contact us before sending anything back.

How can I contact you?

Email us at holylandmineral@gmail.com or use the form on our Contact page. We reply in English and Hebrew.

Still Have a Question?

We are happy to help with sizes, stones, metals and custom ideas.