{"id":499,"date":"2026-11-05T21:04:38","date_gmt":"2026-11-05T21:04:38","guid":{"rendered":"https:\/\/holylandminerals.com\/faq\/"},"modified":"2026-11-05T21:04:38","modified_gmt":"2026-11-05T21:04:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/holylandminerals.com\/he\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.25.2″ background_color=”#F5F0E6″ custom_padding=”110px||110px||true|false” custom_padding_tablet=”84px||84px||true|false” custom_padding_phone=”64px||64px||true|false” custom_padding_last_edited=”on|phone”][et_pb_row _builder_version=”4.25.2″ width=”90%” max_width=”760px” custom_padding=”0px||0px||true|false”][et_pb_column type=”4_4″ _builder_version=”4.25.2″][et_pb_text _builder_version=”4.25.2″ text_font=”Montserrat|400|||||||” text_text_color=”#6E655B” text_font_size=”17px” text_line_height=”1.85em” link_text_color=”#1F1A16″ header_font=”Cormorant Garamond|500|||||||” header_text_color=”#1F1A16″ header_font_size=”56px” header_font_size_tablet=”44px” header_font_size_phone=”36px” header_font_size_last_edited=”on|phone” header_line_height=”1.08em” text_orientation=”center”]<\/p>\n

Help<\/p>\n

Frequently Asked Questions<\/h1>\n

Everything about our handmade gemstone jewelry, metals, sizing and orders.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Questions” _builder_version=”4.25.2″ background_color=”#FFFFFF” custom_padding=”100px||100px||true|false” custom_padding_tablet=”76px||76px||true|false” custom_padding_phone=”60px||60px||true|false” custom_padding_last_edited=”on|phone”][et_pb_row _builder_version=”4.25.2″ width=”90%” max_width=”860px” custom_padding=”0px||0px||true|false”][et_pb_column type=”4_4″ _builder_version=”4.25.2″][et_pb_toggle title=”Are your gemstones natural?” open=”off” title_level=”h3″ _builder_version=”4.25.2″ title_font=”Cormorant Garamond|500|||||||” title_text_color=”#1F1A16″ title_font_size=”23px” title_line_height=”1.3em” closed_title_text_color=”#1F1A16″ body_font=”Montserrat|400|||||||” body_text_color=”#6E655B” body_font_size=”15px” body_line_height=”1.85em” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#B79356″ border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”rgba(183,147,86,0.35)” custom_padding=”24px|0px|24px|0px|false|false” custom_margin=”||0px||false|false”]<\/p>\n

Yes. We work with natural gemstones and minerals. Every stone is unique, so its color, pattern and size may differ slightly from the photos, which is part of what makes your piece one of a kind.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Is every piece really handmade?” open=”off” title_level=”h3″ _builder_version=”4.25.2″ title_font=”Cormorant Garamond|500|||||||” title_text_color=”#1F1A16″ title_font_size=”23px” title_line_height=”1.3em” closed_title_text_color=”#1F1A16″ body_font=”Montserrat|400|||||||” body_text_color=”#6E655B” body_font_size=”15px” body_line_height=”1.85em” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#B79356″ border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”rgba(183,147,86,0.35)” custom_padding=”24px|0px|24px|0px|false|false” custom_margin=”||0px||false|false”]<\/p>\n

Yes. Each design is carved in wax, cast in our own casting studio and then set, polished and finished by hand.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Which metals can I choose?” open=”off” title_level=”h3″ _builder_version=”4.25.2″ title_font=”Cormorant Garamond|500|||||||” title_text_color=”#1F1A16″ title_font_size=”23px” title_line_height=”1.3em” closed_title_text_color=”#1F1A16″ body_font=”Montserrat|400|||||||” body_text_color=”#6E655B” body_font_size=”15px” body_line_height=”1.85em” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#B79356″ border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”rgba(183,147,86,0.35)” custom_padding=”24px|0px|24px|0px|false|false” custom_margin=”||0px||false|false”]<\/p>\n

Our designs are made in sterling silver 925 or 14K gold. Choose your metal on the product page before you add the piece to your cart.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Why can the final weight vary?” open=”off” title_level=”h3″ _builder_version=”4.25.2″ title_font=”Cormorant Garamond|500|||||||” title_text_color=”#1F1A16″ title_font_size=”23px” title_line_height=”1.3em” closed_title_text_color=”#1F1A16″ body_font=”Montserrat|400|||||||” body_text_color=”#6E655B” body_font_size=”15px” body_line_height=”1.85em” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#B79356″ border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”rgba(183,147,86,0.35)” custom_padding=”24px|0px|24px|0px|false|false” custom_margin=”||0px||false|false”]<\/p>\n

Each piece is cast individually, so its final weight can differ slightly from the estimate. If you would like a lighter or heavier version of a design, contact us and we can adjust it at the wax stage.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Are your pieces made to order?” open=”off” title_level=”h3″ _builder_version=”4.25.2″ title_font=”Cormorant Garamond|500|||||||” title_text_color=”#1F1A16″ title_font_size=”23px” title_line_height=”1.3em” closed_title_text_color=”#1F1A16″ body_font=”Montserrat|400|||||||” body_text_color=”#6E655B” body_font_size=”15px” body_line_height=”1.85em” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#B79356″ border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”rgba(183,147,86,0.35)” custom_padding=”24px|0px|24px|0px|false|false” custom_margin=”||0px||false|false”]<\/p>\n

Many of our pieces are made to order in the metal you choose. We will confirm the expected production time when you place your order.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can you make a custom piece for me?” open=”off” title_level=”h3″ _builder_version=”4.25.2″ title_font=”Cormorant Garamond|500|||||||” title_text_color=”#1F1A16″ title_font_size=”23px” title_line_height=”1.3em” closed_title_text_color=”#1F1A16″ body_font=”Montserrat|400|||||||” body_text_color=”#6E655B” body_font_size=”15px” body_line_height=”1.85em” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#B79356″ border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”rgba(183,147,86,0.35)” custom_padding=”24px|0px|24px|0px|false|false” custom_margin=”||0px||false|false”]<\/p>\n

Yes. We design one-of-a-kind pieces from your idea, your sketch or your own stone. Visit our Custom Jewelry<\/a> page to get started.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How do I find my ring size?” open=”off” title_level=”h3″ _builder_version=”4.25.2″ title_font=”Cormorant Garamond|500|||||||” title_text_color=”#1F1A16″ title_font_size=”23px” title_line_height=”1.3em” closed_title_text_color=”#1F1A16″ body_font=”Montserrat|400|||||||” body_text_color=”#6E655B” body_font_size=”15px” body_line_height=”1.85em” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#B79356″ border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”rgba(183,147,86,0.35)” custom_padding=”24px|0px|24px|0px|false|false” custom_margin=”||0px||false|false”]<\/p>\n

Use our Ring Size & Jewelry Care Guide<\/a> to measure your finger at home, or measure a ring that already fits you well.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How should I care for my jewelry?” open=”off” title_level=”h3″ _builder_version=”4.25.2″ title_font=”Cormorant Garamond|500|||||||” title_text_color=”#1F1A16″ title_font_size=”23px” title_line_height=”1.3em” closed_title_text_color=”#1F1A16″ body_font=”Montserrat|400|||||||” body_text_color=”#6E655B” body_font_size=”15px” body_line_height=”1.85em” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#B79356″ border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”rgba(183,147,86,0.35)” custom_padding=”24px|0px|24px|0px|false|false” custom_margin=”||0px||false|false”]<\/p>\n

Remove your jewelry before swimming, bathing or using cleaning products, and store each piece separately. Softer stones such as opal, turquoise and moonstone need extra care. Read our full care guide<\/a>.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Where do you ship?” open=”off” title_level=”h3″ _builder_version=”4.25.2″ title_font=”Cormorant Garamond|500|||||||” title_text_color=”#1F1A16″ title_font_size=”23px” title_line_height=”1.3em” closed_title_text_color=”#1F1A16″ body_font=”Montserrat|400|||||||” body_text_color=”#6E655B” body_font_size=”15px” body_line_height=”1.85em” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#B79356″ border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”rgba(183,147,86,0.35)” custom_padding=”24px|0px|24px|0px|false|false” custom_margin=”||0px||false|false”]<\/p>\n

The shipping options and costs available for your address are shown at checkout.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I cancel or return an order?” open=”off” title_level=”h3″ _builder_version=”4.25.2″ title_font=”Cormorant Garamond|500|||||||” title_text_color=”#1F1A16″ title_font_size=”23px” title_line_height=”1.3em” closed_title_text_color=”#1F1A16″ body_font=”Montserrat|400|||||||” body_text_color=”#6E655B” body_font_size=”15px” body_line_height=”1.85em” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#B79356″ border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”rgba(183,147,86,0.35)” custom_padding=”24px|0px|24px|0px|false|false” custom_margin=”||0px||false|false”]<\/p>\n

Cancellations and returns follow Israeli consumer protection law. Pieces made especially for you, such as custom designs, cannot be cancelled once production has started, unless they arrive damaged or defective. Please contact us before sending anything back.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How can I contact you?” open=”off” title_level=”h3″ _builder_version=”4.25.2″ title_font=”Cormorant Garamond|500|||||||” title_text_color=”#1F1A16″ title_font_size=”23px” title_line_height=”1.3em” closed_title_text_color=”#1F1A16″ body_font=”Montserrat|400|||||||” body_text_color=”#6E655B” body_font_size=”15px” body_line_height=”1.85em” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#B79356″ border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”rgba(183,147,86,0.35)” custom_padding=”24px|0px|24px|0px|false|false” custom_margin=”||0px||false|false”]<\/p>\n

Email us at holylandmineral@gmail.com<\/a> or use the form on our Contact<\/a> page. We reply in English and Hebrew.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CTA” _builder_version=”4.25.2″ background_color=”#EAE2D3″ custom_padding=”88px||88px||true|false” custom_padding_tablet=”70px||70px||true|false” custom_padding_phone=”56px||56px||true|false” custom_padding_last_edited=”on|phone”][et_pb_row _builder_version=”4.25.2″ width=”90%” max_width=”760px” custom_padding=”0px||0px||true|false”][et_pb_column type=”4_4″ _builder_version=”4.25.2″][et_pb_text _builder_version=”4.25.2″ text_font=”Montserrat|400|||||||” text_text_color=”#6E655B” text_font_size=”16px” text_line_height=”1.85em” link_text_color=”#1F1A16″ header_2_font=”Cormorant Garamond|500|||||||” header_2_text_color=”#1F1A16″ header_2_font_size=”38px” header_2_font_size_tablet=”32px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” header_2_line_height=”1.12em” text_orientation=”center” custom_margin=”||28px||false|false”]<\/p>\n

Still Have a Question?<\/h2>\n

We are happy to help with sizes, stones, metals and custom ideas.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/holylandminerals.com\/contact\/” button_text=”Contact Us” _builder_version=”4.25.2″ custom_button=”on” button_text_size=”11px” button_text_color=”#FFFFFF” button_bg_color=”#B79356″ button_border_width=”1px” button_border_color=”#B79356″ button_border_radius=”0px” button_letter_spacing=”0.24em” button_font=”Montserrat|600||on|||||” button_use_icon=”off” custom_padding=”16px|40px|16px|40px|true|true” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#FFFFFF” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#957640″ button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#957640″ button_letter_spacing__hover_enabled=”on|hover” button_letter_spacing__hover=”0.24em” button_alignment=”center”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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